Director of Programs – NV

JOB TITLE: Director of Programs

DEPARTMENT: Programs

REPORTS TO: CEO

FLSA STATUS: Non-exempt

PAY RANGE: $65,000 to $75,000 annually

MISSION:

Our mission is to create and support one-to-one mentoring relationships that ignite the power and promise of youth. Our vision is that all youth achieve full potential.

JOB SUMMARY:

The Program Director administers the agency program service, ensuring compliance with national, state, local and grant requirements, policies, procedures and standards. This position will be responsible for overall quality and capacity-building of service through an ongoing process of program and staff quality improvement measures, staff development, supervision, monitoring, and evaluation using program metrics. This position is a key member of the agency’s Management Team.

SUPERVISORY RESPONSIBLITIES:

The Program Director supervises and directs the work of Match Support Specialists to provide overall leadership for the agency’s program service.

JOB RESPONSIBILITIES:

  • Develop annual goals with the CEO for the number of matches, quality metrics improvements and standards of excellence
  • Provide direct and group supervision through meetings, discuss ongoing service, quality improvements, statistical reports and caseload management issues
  • Monitor the activities of assigned staff and ensure their accountability for time and performance
  • Oversee the assignment of volunteers, children and matches to program staff, maintaining caseload equity
  • Responsible for the development and implementation of outreach efforts for families, children and volunteers as needed to build capacity
  • Complete and/or oversee an audit of program files to ensure adherence to program policies and procedures
  • Serve as staff liaison to provide staff evaluation of services, manual and file audits, performance reports and other requests from the Board of Directors
  • Ensure that the Program Manual and program forms and material are maintained and available. Schedule an annual revision process with designated staff participation.
  • Hire, develop, train and prepare performance evaluations of assigned program staff in a timely manner; ensuring that all assigned staff are competent and receive necessary ongoing professional development as needed
  • Maintain accurate and efficient systems of program service reporting to include annual impact and outcomes, monthly statistics to reflect client service, client and volunteer satisfaction and staff accountability
  • Report and interpret data to CEO monthly
  • Collaborate with the professional staff to design and/or arrange volunteer and program staff training modules as needed
  • Oversee and manage relationships with schools and site-based partners and any other partners; respond to all issues in a timely fashion
  • Assume direct service responsibilities if the need arises on a temporary basis
  • Assist the CEO and/or designee in the development and implementation of new programs and with funding/grant applications as needed
  • Routinely scan the BBBSA website, reading pertinent periodicals and literature, and attending conferences and trainings, funding permitting
  • Attend regularly scheduled meetings with the CEO to review monthly program reports, strategies, activities, results and to discuss and develop ideas that will achieve the agency’s goals
  • Work with local agencies, organizations, and committees to ensure appropriate presence and visibility in the community

JOB QUALIFICATIONS:

  • Hold a four-year degree in Human Services or related field from an accredited university
  • Must have supervisory experience, preferably in the non-profit sector, including process management and/or quality improvement
  • Proficiency in the Microsoft Office suite and database management
  • Reliable personal transportation, valid driver’s license, and state required automobile insurance minimums
  • Strong interpersonal skills with the ability to effectively partner with diverse populations and geographic areas
  • Excellent public speaking, presentation, and writing skills
  • Sound technical skills, analytical ability, good judgement, and strong operational focus; able to balance quality, and service with operational needs
  • Demonstrate ability to think strategically and work collaboratively to inspire, motivate, and focus internal and external team members to the agreed upon goals
  • Detail- and results-oriented approaches to management growth

Spanish speaking recommended, however not required.

BENEFITS:

  • 403(b) – $5 contribution for every $100 deposited
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Mileage reimbursement
  • Paid time off
  • Cell phone reimbursement

To apply, please send a cover letter, your resume and three professional references to Kelly Schwarz, kschwarz@bbbsn.org